Terms and Conditions

This User Agreement is effective upon acceptance for those users who accept it through registration of an account with White Rose & Thorn.  For the purpose of this user agreement, White Rose & Thorn shall be identified as WRT.

WRT is a marketplace that allows users to sell and buy just about anything in a variety of pricing formats and locations.

WRT does not have possession of anything listed or sold through WRT, and is not involved in the actual transaction between buyers and sellers. The contract for the sale is directly between buyer and seller.

While we may provide pricing, listing and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not. WRT does not review users' listings or content. While we may help facilitate the resolution of disputes through various programmes, WRT has no control over, and does not guarantee the existence, quality, safety or legality of, items advertised; the truth or accuracy of users' content, listings or feedback; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.

Sellers must have a valid payment method on file with WRT at all times. You authorise WRT to automatically charge your chosen payment method in accordance with this User Agreement and the applicable billing agreement(s) you agree to when setting up or changing your payment method, for future charges and fees incurred in relation to the Services. This includes, but is not limited to, amounts owed for WRT fees. WRT will notify you of these charges. If payments or amounts owed to WRT cannot be completed through the payment method on file for any reason, you are still required to pay WRT for all unpaid amounts and WRT reserves the right to seek reimbursement through other means plus any additional costs incurred by WRT in seeking reimbursement. You can change your payment method in Your Profile at any time

3. Using WRT in connection with using or accessing the Services you will not:

post, list or upload content or items in inappropriate categories or areas on our sites;
breach or circumvent any laws, third-party rights or our systems or policies;
sell any counterfeit items or otherwise infringe the copyright, trademark or other rights of third parties;
use our Services if you are not able to form legally binding contracts (for example if you are under 18), or are temporarily or indefinitely suspended from using our Services;
fail to pay for items purchased by you, unless you have a valid reason as set out in an WRT policy, the seller has materially changed the item's description after you bid, a clear typographical error is made, or you cannot contact the seller (see our Unpaid item policy);
fail to deliver items sold by you, unless you have a valid reason as set out in a WRT policy, for example the buyer fails to comply with the terms posted in your listing, or you cannot contact the buyer;
manipulate the price of any item or interfere with any other user's listings;
post false, inaccurate, misleading, defamatory, or libellous content;
take any action that may undermine the Feedback or ratings systems (please see our rules about Feedback);
transfer your WRT account (including Feedback) and user ID to another party without our consent;
distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
use the contact information of other users for any purpose other than in relation to a specific WRT transaction on the WRT site (which includes using this information to send marketing materials directly to WRT users unless the user has given explicit consent to receiving these materials);
distribute viruses or any other technologies that may harm WRT, or the interests or property of WRT users;
use any robot, spider, scraper or other automated means to access our Services for any purpose;
bypass our robot exclusion headers, interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure;
export or re-export any WRT application or tools except in compliance with the export control laws of any relevant jurisdictions and in accordance with posted rules and restrictions;
infringe the copyright, trademark, patent, moral, database or other intellectual property rights (collectively, "Intellectual Property Rights") that belong to or are licensed to WRT. Some, but not all, actions that may be infringement are reproducing, performing, displaying, distributing, copying, reverse engineering, decompiling, disassembling, or preparing derivative works from content that belongs to WRT or someone else;
infringe any Intellectual Property Rights that belong to third parties affected by your use of the Services or post content that does not belong to you;
commercialise any WRT application or any information or software associated with such application; harvest or otherwise collect information about users, such as email addresses, without their consent;
or circumvent any technical measures we use to provide the Services.

If you are registering with WRT as a business entity or on behalf of a business entity, you represent that you have the authority to legally bind that entity. If you are trading as a business on WRT, you must comply with all applicable laws relating to online trading for the site you are selling on (please see Listing Conditions for more information on the legal requirements for selling in the UK).

You agree that we will commence supplying our Services to you as soon as you accept this User Agreement. You can cancel this User Agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Business users can cancel this User Agreement by visiting this help page. We may recoup the cost of any Services provided up to the point of cancellation.

If (1) we believe you are violating the policy on Offers to buy or sell outside of WRT, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees for the introduction of seller to buyer, and recovery of expenses for policy monitoring and enforcement; and (2) you are a seller and you offer or reference your contact information or ask for the buyer's contact information in the context of buying or selling outside of WRT, you will be liable for all final value fees in consideration for the introduction to a buyer for that item on the WRT site, even if the item does not sell.

We may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our Services.

Additionally, we reserve the right to vary or terminate all or part of our Services and/or not provide all or part of our Services to anyone for any reason and/or period of time, at our discretion

4. Abusing WRT

Without limiting other remedies, we may limit, suspend, or terminate your user account(s) and access to our Services, restrict or prohibit access to, and your activities on, our Services, cancel bids, remove or demote or otherwise restrict the visibility of listings, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:

we think that you are creating problems or possible legal liabilities for us, our users, suppliers or other third parties;
we think that such restrictions will improve the security of the WRT community or reduce our or another WRT user's exposure to financial liabilities;
we think that you are infringing the rights of third parties;
we think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies or abuse our employees or users;
despite our reasonable endeavours, we are unable to verify or authenticate any information you provide to us; or
you fail to make, or it is evident that you are unable to make, full payment of any fees due for our Services by your payment due date.
When a buyer or seller issue arises we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement, and to do the right thing for both buyers and sellers.

5. Fees

Private seller fees for using our Services are listed on our Fees for private sellers page and business seller fees for using our Services are listed on our Fees for business sellers page. The fees we charge for selling vehicles are listed on our Fees for selling vehicles on the WRT Motors page. We may change our fees, or introduce new fees from time to time by posting the changes on the WRT site or via a direct message 30 days in advance. You may close your account without penalty within 30 days of such notice being given.

If you are a seller, you are liable for transaction fees arising out of all sales made using some or all WRT Services, even if sales terms are finalised or payment is made outside of WRT. 

You are required to have a payment method on file when selling on WRT. If your payment method fails or your account is overdue, we may collect fees owed by charging other payment methods on file and retaining collection agencies or legal counsel.

Seller fees don't purchase exclusive rights to item exposure on WRT whether on a web page, mobile app, or otherwise. We may display third party advertisements (including links and references thereto) or other content in any part of our Services, at our sole discretion.

6. Listing Conditions

When listing an item, you agree to comply with the rules for listing and selling practices policy and that:

you are responsible for the accuracy, content and legality of the item listed and agree to list in accordance with the prohibited and restricted items policy;
your listing may not be immediately searchable by keyword or category for up to 24 hours. WRTdoes not guarantee exact listing durations;
when you create fixed-price listings, these will renew automatically every 30 days, based on the listing terms at that time, until the quantities sell out or until you cancel the listing. Your fixed-price listings will renew automatically once per calendar month until the quantities sell out or until you cancel the listing. The exact day of the month that the renewal takes place depends on the initial listing start date;
you are responsible for all taxes (including but not limited to penalties, fines, charges, or late payment interest) related to your sales on the WRT site. To the extent possible under English law, you shall pay to us as a debt on demand all costs incurred by us, including but not limited to tax, penalties and interest, levied by any competent tax authority due to your failure to provide a valid VAT registration number and/or your failure to pay any such taxes, penalties or interest;
content that violates any of WRT policies may be modified, obfuscated or deleted at WRT's discretion;
in accordance with the listing with the WRT catalogue policy, we may revise product data associated with listings to supplement, remove, or correct information;
we strive to create a marketplace where buyers find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:
buyers' location, search query, browsing site and history;
item's location, listing format, price and shipping cost, terms of service, end time, history, and relevance to the user query;
seller's history, including listing practices, Detailed Seller Ratings, WRT policy compliance, Feedback, and defect rate; and
number of listings matching the buyer's query
to drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer;
some advanced listing upgrades may only be visible on certain WRT Services;
listing upgrades may be paid-for benefits that can affect the appearance or placement of listings in the search and browse results, for example Promoted Listings;
WRT duplicate listings policy may also affect whether your listing appears in search results;
meta-tags and URL links that are included in a listing will be removed or altered so as to not affect third party search engine results;
we may provide you with optional recommendations to consider when creating your listings. Such recommendations may be based on the aggregated sales and performance history of similar sold and current listings; results will vary for individual listings. To drive the recommendations experience, you agree that we may display the sales and performance history of your listings to other sellers;
WRT advertises the Services and provides other WRT companies and third parties with access to your listings and content for this purpose. This includes, for example, the display of listings and content of users on price comparison sites or third party advertising placements;
WRT may make additional services available to buyers such as warranty extensions and other insurance or assembly and installation services. You are permitted to offer your own additional services (such as guarantees or assembly and installation services) if you do so in accordance with this User Agreement and applicable laws. You are responsible for determining whether your additional services are compatible with any comparable additional services offered by WRT or by any WRT partners.

7. Purchase Conditions

When buying an item, you agree to comply with the rules for buyers and that:

you are responsible for reading the full item listing before making a commitment to buy;
you enter into a legally binding contract to purchase an item when you commit to buy an item. 

if you purchase an item on an WRT owned site other than WRT you are subject to the User Agreement of that other WRT site solely with respect to that particular purchase.

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